Jinja Nile Resort

Das Zimmer war durchschnittlich, mit kleinen Käfern auf den Kissen. Diese sind zweitrangig. Der Clou ist, dass die Straßen im Hotel mit großen Steinen gepflastert sind, was mit großem Gepäck besonders schwierig zu begehen ist. Eines unserer großen Gepäckstücke wurde am ersten Tag der Ankunft auf dem Weg zum Zimmer vom Hotelpersonal beschädigt. Das Hotel entschuldigte sich nicht einmal.

The roof to room C2 was leaking in 3 places, including on the bed, during the night, interrupting sleep and forcing the occupants to put towels on the bed and floor to mop up the water. Management showed little consideration when a reduction on the accommodation rate was requested in compensation.

Our group of 14 were booked across 8 rooms at this resort for the last 3 nights of our stay in Uganda. We had paid for 3 nights through our tour company but left after 2 nights and booked a hotel in Kampala instead due to a multitude of problems most of which were ignored or poorly managed by the hotel. Amongst other problems we had : Missing room reservations and very slow check in process Wet/damp beds on check in Shower overflowing into bedrooms. Reported but not fixed. TV’s grainy and safes not working. Keycards stopping working Many rooms no towels. Requests for extra towels ignored The biggest problem of all is once problems were reported nothing was actioned unless it was chased up multiple times and in many cases nothing was done. This was all explained to Vishal, the Manager we spoke to when we were leaving the hotel. Although he apologised, there was no offer to make things right and no explanation as to why the service received was so poor. This is a very poorly managed hotel. Ignore the claimed 5 star rating and find somewhere else in area when visiting Jinja.